Warranty

5 YEAR WARRANTY SUMMARY

You can have the utmost confidence in our materials and workmanship, and we stand behind it all 100%*. We know of no other sauna or wine cellar companies that are offering a longer warranty, and we have looked!

SAUNAS
Wine Rooms & Refrigerated Wine Cabinets

WARRANTY DETAILS

Details of the warranty are below. Be sure to read the details and the links that take you to the manufacturer warranty information!

SAUNAS

   
  • Sauna heater
  • Sauna contractor control box
  • Sauna Infrared panels
  • Digital wall control for saunas
  • Sauna lighting
  • Sauna workmanship/installation
  • Sauna benches, walls and ceiling boards
   

WINE ROOMS AND WINE CABINETS

  • Refrigeration system (see restrictions)
  • Closed cell spray foam
  • Wine racks materials and workmanship
  • Refrigerated wine cabinets materials and workmanship
  • Condensation in walls and ceilings (see restrictions)
*As a residential customer, you must maintain consistent service records for the refrigeration system. We can’t and won’t be responsible for damage, homeowner lack of necessary maintenance or neglect.
Residential Sauna Warranty      
  • 5 Year Traditional Sauna Heater Warranty
  • 5 Year CarbonFlex™ Infrared Emitter Warranty
  • 5 Year Wood Cabinetry Warranty
  • 5 Year Sauna Control Warranty
  • 5 Year LED Lighting System Warranty
     
Custom Refrigerated Wine Cabinets Warranty
  • 5 Year Cellar Pro or Wine Guardian refrigeration warranty (1)
  • 5 Year cabinet warranty
  • 5 Year wine rack warranty
  • 5 Year insulation warranty
Commercial Sauna Warranty 1 Year Warranty, see complete information at https://helosauna.com/en-us/warranty
The Residential 5 Year Warranty and the 1 Year Commercial Warranty do not apply to damage caused by Acts of God, misuse, abuse, negligence, accident, unreasonable use, or by causes unrelated to defective materials or workmanship of the original product.
Traditional Built In Wine Cellar Warranty
  • 5 Year Copeland condenser warranty (1)
  • 5 Year Heatcraft evaporator warranty (1)
  • 5 Year Heatcraft condenser warranty (1)
  • 5 Year refrigeration copper line-set (1)
  • 5 Year wine rack warranty
  • 5 Year closed cell spray foam warranty
  • 5 Year warranty against condensation inside walls due to inadequate spray foam (2)
  • 5 Year LED lighting warranty inside wine racks
The 5 Year Warranty does not apply to damages caused by Acts of God, misuse, abuse, negligence, accident, unreasonable use, or by causes unrelated to defective materials or workmanship of the original product.  The 5 Year Warranty does not cover regular maintenance of the refrigeration system, refrigerant, vibration, noise, or anything unrelated to the cooling performance inside the refrigerated wine space. The 5 Year Warranty does not cover refrigeration condensate pumps, cleaning the condensate lines, or condensate float switches.   (1) Client is required to provide proof that the refrigeration system has been regularly serviced every year by a licensed refrigeration contractor. If maintenance records are not provided for annual service, the 5 Year Warranty is voided.  (2) Spray foam shrinkage, gaps in spray foam, areas of less than 2 1/2″ thick, are covered. Damage to spray foam from Acts of God, or damage by the Client or the Client’s representatives are not covered under this warranty. Cave a’ Vin is not responsible for repair or replacement of wall or ceiling materials or finishes, other than standard sheetrock and paint.